Training Cancellation Policy
If the training is cancelled, the Client shall be notified by email or telephone seven (7) days before the starting date of the Training at the latest.
When cancellation of the Training Course by Just Leading Solutions occurs, Just Leading Solutions will offer the Client an alternative date and/or location. If the Client agrees to the alternative, Just Leading Solutions will register the new date/dates. The Client will then receive a new confirmation containing the alternative date. If the Client does not accept the alternative offered, the training will be canceled free of charge and will be refunded the full amount within two (2) weeks.
In the event the Client cancels the Training Course, the following costs will be charged:
- A flat processing fee of USD 150 will be charged for each cancellation;
- If the cancellation occurs between one (1) to three (3) weeks prior to the start of the Training Course, 50% of the Course price will be charged to the Client;
- If the client cancels within one (1) week of the start of the Training Course, 100% of the Course price will be charged to the Client.
The cancellation charges do not apply in the event a Participant is replaced by a colleague. Replacement is possible up until the first (1st) day of the Training Course.
In all other (exceptional) situations, which do not apply to the above conditions, the course of action will be determined by Just Leading Solutions.